Policies at The Yoga Zone
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.
Read the following sections to find out more about how we ship, exchange products or about how we secure your personal data.
Please don’t hesitate to contact us if you have any questions!
Our Shipping Policy
How We Do It
We offer shipping within Europe for all of our yoga props. The shipping price and time frame will depend on the product and its destination. We offer a collection option for customers who would like to pick-up their purchases from our warhorse.
For all of our shipped orders we will provide a tracking number so customers can easily follow the progress of their order. We take great care in ensuring that all of our products are safely packed and arrives to their destination in perfect condition.
Our Return Policy
Everything You Need to Know
Within 14 days of your purchase, you can return or exchange any item.
To return or exchange a product, fill out our Order Return Form and we will get back to you with all the details you'll need to complete the process. Then you will receive an email that indicates whether your exchange or return request has been accepted.
The delivery costs for the return package will not be reimbursed.
As soon as the package arrives back to us, we will check if the product is undamaged and we will contact you about the further procedure via telephone or email.
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Note: You will not be reimbursed for damaged products or products that were damaged due to inappropriate packaging.
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* Unfortunately, we cannot cover the shipping; customers are responsible for return shipping costs.
* Shipping fees (if applicable) are non-refundable.
Our Privacy Policy
Your Data is Secure
Our privacy policy is designed to protect the privacy of our customers and ensure the security of their personal information. We will not share or sell any of our customers' personal information with any third party. We will only use the information collected to provide customers with the best possible service. We guarantee that all information are stored securely and will only be used for the purpose it was collected for.